Refund Policy

Please be aware, once an item has shipped it is nonrefundable.  We are not liable for weather related shipping damages.  We do our very best to ensure that your new plants arrive in great condition, but we do not have control over weather conditions in your area.  By purchasing live plants to be shipped, you are agreeing that there is a risk that plants may arrive damaged due to temperature changes, leaves yellowing due to stress, stems breaking, etc.  Please know that it is normal for most plants to show signs of stress when they arrive, but most acclimate well within a few days. 

Once you have received your plant, unwrap carefully. Any bruising or breakage of leaves as a result of the courier handling is out of our control and will not be substantive for return/refund. Imperfect leaves or some slight distress is not a sign of poor plant health and not applicable for refund.

During transport, your plant may experience some drying out and leaves may appear slightly wilted. We recommend placing your plant in a shady, temperature-controlled location to allow acclimation. Mist the leaves and water as needed.  Please do due diligence on how best to care for your plant as there is no one set standard because of various home environmental factors.

We only ship Monday through Wednesday to ensure your plants are not shipping over the weekend. We will cancel and refund your order (minus a 20% restocking fee) within 24 hours after ordering if you contact us prior to your order being shipped.  After 24 hours, all sales are final.